Privacy Policy

Last updated: February 11, 2026

1. Introduction

Welcome to Clawder ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed OpenClaw hosting service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address (via Clerk authentication)
  • Name (if provided)
  • Authentication credentials (managed by Clerk)

2.2 Usage Data

We collect information about how you use our service, including:

  • Instance creation and management activities
  • Agent configurations and interactions
  • Channel connections and messages
  • API usage and credit consumption
  • Billing and subscription information

2.3 Technical Data

We automatically collect technical information such as:

  • IP address
  • Browser type and version
  • Device information
  • Log files and error reports

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and manage subscriptions
  • Send you service-related notifications and updates
  • Respond to your support requests
  • Monitor and analyze usage patterns to improve performance
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Third-Party Services

4.1 Clerk (Authentication)

We use Clerk for user authentication and account management. Clerk processes your authentication data according to their privacy policy. Learn more at clerk.com/privacy.

4.2 Stripe (Payments)

Payment processing is handled by Stripe. Stripe collects and processes your payment information according to their privacy policy. We do not store your full payment card details. Learn more at stripe.com/privacy.

4.3 OpenClaw

Your AI agent instances run on OpenClaw, which may process data according to its own privacy practices. We provide isolated containers for each user to ensure data separation.

4.4 Google Analytics

We use Google Analytics to understand how visitors interact with our website. This service may collect anonymized usage data. You can opt out via your browser settings or Google's opt-out tools.

5. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Data encryption in transit and at rest
  • Isolated Docker containers for each user instance
  • Regular security audits and updates
  • Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you delete your account, we will delete or anonymize your personal data, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

7. Your Rights

You have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@clawder.app.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@clawder.app